Refund Policy

At Youthly , we want you to feel confident when you shop for your K-beauty essentials. This page explains how our refunds and returns work so you know exactly what to expect before you place an order.

SALES
Please note we cannot refund, cancel, or accept returns for products purchased on sale (this includes special promotions and seasonal sales).

RETURNS & REFUNDS

If you are not satisfied with your purchase, you may request a return within 10 days of receiving your order. The item(s) must be unused, unopened, and in the same condition that you received them, in their original packaging. Return shipping costs are at your expense. Once we receive and inspect the items, we will either replace the item or issue a store credit, depending on your preference.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, or if you receive the incorrect items, please contact us within 10 days of receiving your order so we can assist you. Keep your packaging and take clear photos of the items and box so we can resolve the issue as quickly as possible.

NON-REFUNDABLE ITEMS

For hygiene reasons, we cannot accept returns of used or opened skincare, makeup, or beauty accessories. We also cannot issue refunds if you simply change your mind after using a product, do not like the results, or experience an allergic reaction. Everyone’s skin is different, so we encourage you to read ingredients carefully, check reviews, and start with smaller sizes if you are prone to sensitivity.

CANCELLING AN ORDER

If you would like to cancel your order before it has been dispatched, please contact us as soon as possible. Where possible, we will offer either a full store credit or a refund (minus any payment processing fees charged by our payment provider).

RESPONSE TIME

If you contact us about a return or refund, we will do our best to reply within 24 hours on business days.